top of page

Radfield Home Care Shortlisted For Two British Franchise Awards



Radfield Home Care has been named a finalist in two categories at the 2026 BFA HSBC UK British Franchise Awards.


The home care franchise is in the running for Franchisor of the Year - Expanding and Franchise Support, reflecting the growth of its UK network and the investment made in helping franchise partners build stronger businesses.


Founded by siblings Dr Hannah MacKechnie and Alex Green, Radfield has grown to 36 offices, supporting more than 1,100 clients and employing 840 care professionals. Network turnover has more than doubled from £10.3m in 2022 to £24.7m in 2025.


Radfield’s double shortlisting is underpinned by its ASCENT Pathway, which provides commercial and operational support at each stage of a franchise partner’s development. The company was also recognised in both 2022 and 2025, receiving the Princess Royal Training Award for its support of franchisees. Its collaborative approach and robust process have led to every Radfield office inspected by the Care Quality Commission being rated Good or Outstanding, with 33% holding an overall Outstanding rating.


Alex Green, co-founder and CEO of Radfield Home Care, said:

“Being shortlisted in both categories shows how far the network has come. Growth and support have to go together. Opening more offices means little unless franchise partners are building strong businesses, creating local jobs and delivering consistent care."

“When we won Emerging Franchisor of the Year in 2019, we were still putting much of the structure behind the network in place. Since then, our franchise partners and national office team have worked hard to build a model that gives each business the support it needs at every stage.”


Julie Scott, owner of Radfield Home Care Chester & Ellesmere Port, grew turnover from £760,000 in 2024 to £1.1m in 2025, an increase of 44%. She said:

“The support from Radfield’s national office has developed with the business. In the earlier stages, we needed help with building local demand and putting the right systems in place. As we have grown, the conversations have moved towards performance, team structure and where we go next."

“The team understands where we are and will challenge us on what needs to improve. That has helped us grow without losing sight of the quality of care we provide.”


Radfield has received four consecutive five-star franchisee satisfaction ratings from WorkBuzz. Staff turnover across the network is 14%, compared to a sector average of 29%. Additionally, 95% of clients surveyed in 2025 said they would recommend the company.


It was also awarded the Gold award for Most Outstanding National Home Care Group and Franchise Network at the 2026 Home Care Awards. The BFA HSBC UK British Franchise Awards will be announced at Telford International Centre on 12 November 2026.

Most Read

One Million Tins Of Baked Beans Delivered To Felix To Help Tackle UK Hunger

One Million Tins Of Baked Beans Delivered To Felix To Help Tackle UK Hunger

One million tins of baked beans will be produced for people facing food insecurity this summer through an innovative partnership between Princes, Waitrose, Alliance Food Sourcing (AFS), and Felix (formerly The Felix Project and FareShare).

South Lanarkshire Facilities Management Firm Restructures With Business Gateway

South Lanarkshire Facilities Management Firm Restructures With Business Gateway

A South Lanarkshire-based facilities management company has restructured its operations after reaching a record £4 million turnover, with support from Business Gateway helping to position the business for its next phase of growth.

F.Hinds Raises Over £15,000 For Dementia UK

F.Hinds Raises Over £15,000 For Dementia UK

F.Hinds has raised over £15,000 for Dementia UK following a two-month fundraising campaign involving colleagues and customers across its UK stores and Head Office.

Categories

  • Jun 4
  • 3 min read


A Montrose-based gaming business is bringing people together and expanding its community reach thanks to ongoing support from Business Gateway.


Redcap Games, founded by Luke Brown and partner Stacey in October 2023, has quickly established itself as a welcoming hub for gamers of all ages and abilities. Built on the ethos that “there is always a seat at our table”, the business combines a retail store, gaming café and events space, offering everything from board games and trading cards to tabletop roleplaying games and miniatures.


Designed to appeal to both gaming enthusiasts and the wider public, the café creates an inclusive environment where anyone can feel comfortable spending time.


Alongside its in-store offering, Redcap Games hosts a wide range of events throughout the week, including gaming sessions and tournaments, quizzes, meetups and figure painting. The café operates a free-to-play model, encouraging customers to try games from its extensive library before making a purchase, helping to make gaming more accessible to the local community.


The team also works closely with the local council to support groups with additional support needs, creating a welcoming space where individuals can connect, build confidence and take part in activities.


Alongside this, Redcap Games runs a volunteering programme that offers local people valuable learning and development opportunities, with a number of volunteers progressing into paid roles within the business, helping to create clear pathways into employment.


Since launching, the business has expanded its impact across the wider Angus and Aberdeenshire community, delivering after-school gaming clubs in six schools throughout the region. These sessions introduce young people to tabletop roleplaying games, encouraging creativity, teamwork and social connection, while supporting wider community engagement.


Business Gateway has supported Redcap Games from the outset, providing guidance on business planning and marketing, alongside ongoing support through the Growth Advisory Service from adviser George Ellis. This included signposting to Angus Council funding, with the business securing £2,000 from the SME Start and Grow Business Grant Scheme to invest in staff uniforms and gaming packs, supporting the rollout of its after-school clubs.


Additional support connected the team with DLR Media to strengthen online advertising and social media engagement, while specialist support through the Expert Help programme has enhanced digital systems, improved the Shopify storefront and streamlined back-end processes, supporting the business as it continues to grow.


Looking ahead, the team is now planning to expand into a larger premises, creating a space that brings together a café, dedicated gaming area and retail offering. The move will also allow Redcap Games to further enhance its accessibility, including the development of a more sensory safe environment where customers can relax and enjoy the space.


Luke Brown, owner of Redcap Games, said: 

“Redcap Games started from a simple idea, bringing people together through a shared love of gaming, and it’s been amazing to see how that has grown into a real community hub. Whether it’s in the shop or through our school clubs, creating a space where people feel welcome and included is what it’s all about."

“Business Gateway has supported us at every stage, from shaping the initial offering to helping grow and expand the business. The advice, funding support and digital guidance have made a huge difference, particularly in allowing us to invest in our school clubs and reach more young people across Angus.”


George Ellis, Business Gateway adviser, said: 

“Luke and Stacey have built something truly special with Redcap Games, creating a business that not only succeeds commercially but also delivers real value to the local community. Their focus on inclusion and connection is at the heart of everything they do."

“Our role has been to support that vision with practical guidance, from early planning through to growth and expansion. It’s been fantastic to see the business evolve, and I look forward to supporting them as they explore further opportunities for the future.”


To find out more visit Business Gateway

Most Read

One Million Tins Of Baked Beans Delivered To Felix To Help Tackle UK Hunger

One Million Tins Of Baked Beans Delivered To Felix To Help Tackle UK Hunger

One million tins of baked beans will be produced for people facing food insecurity this summer through an innovative partnership between Princes, Waitrose, Alliance Food Sourcing (AFS), and Felix (formerly The Felix Project and FareShare).

South Lanarkshire Facilities Management Firm Restructures With Business Gateway

South Lanarkshire Facilities Management Firm Restructures With Business Gateway

A South Lanarkshire-based facilities management company has restructured its operations after reaching a record £4 million turnover, with support from Business Gateway helping to position the business for its next phase of growth.

F.Hinds Raises Over £15,000 For Dementia UK

F.Hinds Raises Over £15,000 For Dementia UK

F.Hinds has raised over £15,000 for Dementia UK following a two-month fundraising campaign involving colleagues and customers across its UK stores and Head Office.

Categories

Channel Islands In Focus As Wealthy Families Reassess UK Ties

Channel Islands In Focus As Wealthy Families Reassess UK Ties

Wealthy UK-based families are increasingly considering the Channel Islands as a “near-shore, offshore” option as they reassess where they live, work and structure their affairs following the abolition of non-dom status.

Buzzworks To Revive Historic Golf Inn

Buzzworks To Revive Historic Golf Inn

Award-winning Scottish hospitality operator Buzzworks has announced that The Bonnie Badger will return to its historic name, The Golf Inn, as the much-loved Gullane venue prepares for a major transformation.

Double Great Taste Success For Family Business Tims Dairy

Double Great Taste Success For Family Business Tims Dairy

Family Business United is delighted to celebrate the success of family-owned dairy producer Tims Dairy, which has secured new accolades at the 2026 Great Taste Awards.

Recent Posts

bottom of page