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Scottish Workers Adopting GenAI, But Want Training And Guidance



A major new report from professional services firm Deloitte has found that most Scottish workers are now using GenAI at work, with those who have adopted it making clear productivity gains. However, while Scottish adoption and usage is broadly in line with the rest of the UK, a clear gap with London remains.


The findings come from Deloitte UK’s inaugural GenAI Workforce Survey, the largest study of workplace GenAI use conducted in a single country. Based on responses from 25,000 workers across the UK, collated between 7th May and 10th June 2026, the research reveals how employees are really using GenAI* in their jobs and how organisations are responding. The survey will be repeated every six months to monitor how usage evolves as the technology becomes more widely adopted.


Adoption trails London, but Scotland is no outlier

Almost six in 10 Scottish workers (58%) have used a GenAI tool for work, compared with 76% in Greater London. Scotland sits slightly below the 61% average across the UK outside the capital, however. In Scotland, 36% of respondents said they use GenAI at least weekly (compared to 55% of those in London), while 21% said they used it at least daily (with London sitting at 37%).


Over seven in ten (71%) of Scottish GenAI users say that they use AI tools that they have permission to use. However. one in five Scottish (21%) said that they use tools at work without their employer’s knowledge, believing they would approve, while a further 9% do so believing they would not, indicating around three in ten don’t have explicit employer permission.


Sentiment is broadly positive across the country. Over a third (37%) said that they see their use of GenAI for work as a positive, against 23% that see it negatively. A quarter (26%) remain neutral.


A fifth (22%) of Scottish GenAI users said that their work is more enjoyable because they’re using it, against 8% that said it is less enjoyable. The majority, 63%, said that enjoyment levels remain the same.


Time saved, but not yet transformation

Just under half of Scottish GenAI users (49%) say the tools save them time. Of those, almost six in 10 (59%) save up to three hours a week and almost one in ten (9%) save more than 10 hours.


That time is coming from routine tasks rather than complex work. Scottish users most commonly turn to GenAI for looking up information (42%), writing or editing emails (41%), summarising documents (32%) and fact-checking (31%).


Almost three in ten (28%) of Scottish GenAI users said they complete ‘some’ of their work by using GenAI. A tenth (12%) said they complete ‘most of it’ by using the technology. However, 22% said that they complete ‘hardly any / none of it’ with GenAI.


Training: an opportunity to boost usage and impact

Fewer than three in ten Scottish employees (29%) have received formal GenAI training, against 47% in London and 33% across the UK. Where it has been given, it is valued, with eight in ten (81%) Scottish recipients rating it as helpful.


A quarter (25%) of Scottish respondents said that training on how to evaluate/fact-check GenAI would be helpful. A fifth (20%) want more GenAI skills training at an advanced level, 21% would like more cybersecurity training specific to AI.


A third of Scottish employees (32%) said their employer has a GenAI policy, the same amount (32%) that said their employer does not, 36% do not know, or aren’t sure whether one exists.


A lack of trust remains in Scotland

More than half of Scottish workers (51%) are concerned about the misuse of personal data, a third (34%) cite bias or discrimination in AI outputs, and 26% worry that managers will overestimate what AI can achieve.


Additionally, nearly six in ten Scottish workers (56%) worry that essential workplace skills will suffer because of generative AI, slightly ahead of the UK figure of 55%.


Turning to leadership, 22% of workers say leaders at their organisation talk about GenAI and have a good understanding of it, while 29% say leaders do not talk about it at all.


Angela Mitchell, practice senior partner at Deloitte Scotland, said:

“Scotland is embracing technological change, supported by a skilled workforce and world-class universities. Our survey points to where businesses can go further to better support their people in harnessing GenAI to deliver lasting productivity gains and economic growth."

“Adoption rates across Scotland are strong, and workers want to learn about the technology, and understand how to use it in a responsible and impactful way. Firms across the country have an opportunity to build genuine workforce capability that moves beyond providing access to tools and focuses instead on capability, confidence and trust. Doing so will enable employees to spend more of their time on the activities that create value for firms, customers and the wider economy."


Nationally, the survey found that British workers are spending close to £1 billion a year from their own pockets on GenAI tools they use for work, with Deloitte estimating annual personal spend at £958 million.


One in six (17%) UK GenAI users pay for at least one tool themselves. In Scotland that figure is 14%, against 24% in London, while 46% of Scottish users rely on free tools.


*In this press release, GenAI refers to generative artificial intelligence: AI tools, including chatbots, that can generate content such as text, images, video and audio in response to user prompts.



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Jan 31, 2025
3 min read

Few nations in the world can boast of a relationship with baking as rich and enduring as Britain’s. From the comforting aroma of freshly baked scones wafting through country kitchens to the dazzling tiers of a Victoria sponge cake gracing a village fête, baking holds a special place in the hearts of the British. This love affair is not just about the food itself but also the traditions, history, and community spirit that baking represents.


A History Rooted in the Oven

The British passion for baking has its roots deep in history. The Romans brought their love of bread to the British Isles, and by the Middle Ages, baking had become a central part of life in villages and towns. Bakers were highly regarded members of society, providing essential sustenance in the form of loaves, pastries, and pies.


The evolution of baking in Britain continued apace through the centuries. The Tudor period saw the introduction of sugar into British baking, leading to the creation of early sweets and desserts, while the Victorian era heralded a golden age of cakes and biscuits, many of which remain staples today. Think of Battenberg, sponge cakes, and shortbread – all hallmarks of British culinary creativity.


Baking and the British Psyche

In Britain, baking is more than just cooking; it’s a ritual, a form of self-expression, and a way of life. It’s no coincidence that the British embrace of baking grew even stronger during challenging times. Wartime rationing gave rise to inventive recipes like carrot cake and eggless sponges, showing how resilient and resourceful bakers can be. More recently, the COVID-19 pandemic spurred a nationwide surge in home baking, with shelves stripped bare of flour and yeast as millions of people sought comfort in their kitchens.


Baking is also a marker of British hospitality. A tea party isn’t complete without an array of home-baked treats, from crumbly scones served with clotted cream and jam to indulgent slices of Madeira cake. These traditions highlight a uniquely British sense of togetherness, where food is shared and enjoyed as part of a collective experience.


The Great British Baking Renaissance

In recent years, the nation’s love for baking has been revitalised, thanks in part to the cultural phenomenon that is The Great British Bake Off. This beloved television show, with its gentle humour, eccentric contestants, and mouth-watering creations, has brought baking back into the spotlight. It’s no exaggeration to say that Bake Off has inspired a new generation of bakers, armed with whisks, piping bags, and dreams of achieving a perfect crumb.


The show has also reignited interest in traditional British bakes, from treacle tarts to Chelsea buns. It has encouraged people to experiment, blending the old with the new and incorporating global flavours into their creations, reflecting Britain’s increasingly diverse culinary landscape.


Why Do the British Love Baking?

What is it about baking that so captivates the British? Perhaps it’s the tactile joy of working dough with one’s hands or the sense of achievement that comes from pulling a golden-brown loaf from the oven. Or the simple pleasure that comes from serving up a cake to friends and family that you have created from scratch; quite simply a gift of love to those that matter most.


Baking can be a solitary pursuit, offering quiet moments of mindfulness, or a communal one, bringing families and friends together.


There’s also an element of nostalgia. Baking connects people to their past, to the recipes handed down from grandparents or the tastes of childhood teatimes.


Others rise to the challenge, following the finer details to challenge themselves with a complex bake, numerous processes that generate a real sense of pride and achievement with the completed result.


"A bake is more than just food; it’s a story, a memory, and often a celebration."

Britain's Favourite Bakes:


  1. Victoria Sponge Cake

  2. Lemon Drizzle Cake

  3. Fruitcake

  4. Carrot Cake

  5. Chocolate Fudge Cake

  6. Bakewell Tart

  7. Banoffee Pie

  8. Battenberg Cake

  9. Sticky Toffee Pudding

  10. Eccles Cake

Source: Cake Re


The Future of British Baking

As Britain moves forward, baking remains a constant, a reassuring anchor in an ever-changing world. Sustainability and health consciousness are shaping modern baking trends, with many home bakers exploring plant-based recipes, wholegrain flours, and natural sweeteners.


Yet, the essence of British baking – its creativity, community, and comforting warmth – remains unchanged.


Whether it’s the humble jam tart or an elaborate multi-layered showstopper, British baking is a testament to the nation’s enduring love for good food, shared moments, and the joy of creation.
Long may it continue to flourish, one perfectly risen cake at a time.

Disclaimer: This article was prepared with the assistance of artificial intelligence (chatgpt). All content has been reviewed and edited by our editorial team to ensure alignment with our publication’s standards.

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