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Independent Insurance Broker Opens Harrogate Base



Family and employee owned insurance firm, TL Dallas, is expanding its footprint in North Yorkshire with a new presence in Harrogate, as the Yorkshire-headquartered firm continues to invest in regional growth.


The long-established insurance broking, risk management and financial services group will operate from premises at 36 Victoria Avenue, placing its team in the centre of Harrogate’s professional and commercial district and strengthening its service offering to both private and business clients across the town and surrounding areas.


The move forms part of the firm’s wider strategy to build on sustained organic growth, whilst maintaining its position as one of the UK’s largest independent insurance brokers.


Caroline Pullich, group head of private clients at TL Dallas, will lead the firm’s high-net-worth client offering from the new Harrogate base, working alongside corporate account executive, James Bright, who will focus on supporting commercial clients across the region. Caroline said:

“Our expansion reflects both growing demand from existing clients and the company’s commitment to strengthening its presence in North Yorkshire. Harrogate has a vibrant professional and business community, and we have been working with clients here for decades. Establishing a dedicated presence at 36 Victoria Avenue allows us to build on those relationships, whilst also meeting new clients locally."

“We see this as an important step in our continued investment for growth. TL Dallas has always focused on providing clear, independent advice and personal service, and having a base in Harrogate means we can be even closer to the people and businesses we support.” James added:

“The town’s diverse economy made it a natural location for our next stage of development. Harrogate is home to a broad range of successful businesses, from professional services to healthcare and hospitality. Having a base in the town gives us an excellent platform to support both established organisations and growing companies with their insurance and risk management needs.”

TL Dallas already works with a number of firms in the area, including healthcare provider Vida Healthcare and Harrogate-based Haddletons Solicitors. To mark the move, the firm has become a corporate patron of the Harrogate International Festival, which is celebrating its 60th anniversary this year.


James Rycroft, Managing Director of Vida Healthcare, said:

“TL Dallas has provided us with consistent, transparent and clear insurance advice over many years. A trusting partnership was established from day one and combines value for money alongside the cover we need, which in turn gives us peace of mind.”

Over the past five years, TL Dallas has expanded significantly acquiring a 40-strong team in Inverness, Elgin, and Orkney, which is now known as Nord Dallas and Caledonia Dallas respectively; launching specialist offices in Lincolnshire under the Dallas Scott Davey brand and North Yorkshire under the Dallas Wilding Drew brand; as well as opening a commercial and agricultural office in Cockermouth, Cumbria.


Founded in 1919, TL Dallas employs more than 235 people across 15 offices throughout the UK and remains a fully independent, fourth-generation family and employee owned insurance and financial services group.


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St Austell Brewery has launched an ambitious recycling initiative to reduce the general waste in its managed pubs by 80%. The new initiative, in partnership with leading waste management company, Biffa, includes the introduction of a streamlined waste system across St Austell Brewery’s 45 managed pubs.


Teams across the company’s South West pub estate are aiming to double the amount of waste being recycled as part of the plan, with a goal of hitting the 80% target by the end of this year. From educating and engaging colleagues on correct recycling, through to minimising food waste, St Austell Brewery is aiming to reduce its environmental footprint whilst also rewarding teams for hitting their targets.


All of St Austell Brewery’s managed pubs now have colour-coded bins which are divided into three sections:


  • dry mixed recycling for tins, cans, paper, dry cardboard, foil, magazines, plastic containers and metal lids

  • food waste for tea bags, coffee grounds, bones and uneaten food

  • general waste for anything else

 

In addition to making waste segregation easier, St Austell Brewery is rolling out a supporting employee encouragement plan to help drive engagement and participation. This includes a leaderboard for pubs, where the team with the highest reduction in waste overall will be rewarded with online vouchers to spend every quarter.


Helen Sprason, Area Manager and member of the Sustainability Steering Committee at St Austell Brewery, said:

“One of the first things we did when we started the project was to engage our pub teams about proper recycling. For some team members this involved a trip to Biffa’s Redruth MRF (Mixed Recycling Facility) to get a first-hand look at the importance of thorough recycling."

"We recognise that given our scale we have a huge opportunity to really make a difference. Last year, we successfully reduced total waste in our managed pub estate by 40%, and we are now aiming for an even greater impact. We’re confident this is one of the biggest waste management schemes to be undertaken by a pub company.”


Emily Coon, Sustainability Manager at St Austell Brewery, said:

“Reducing general waste by 80% is a bold target, but through our partnership with Biffa and a steadfast commitment to proper waste segregation, the initiative is already making a big difference.”

Emily added: “We’re excited about how we can scale the waste management scheme in the future. The goal is to create a culture of sustainability, where colleagues feel confident and engaged in the process of reducing and recycling waste. Whilst we are committed to minimising food waste across our business, where surplus does occur, we’re proud to partner with Olio. Powered through an app, this relationship ensures that good food is shared with local communities rather than going to waste.”


Following the launch of the new waste scheme in the managed pubs, the company is now planning to extend it across its two breweries (St Austell and Hare, near Bath) and its head office and depots across the South West.


Since the launch of the general waste reduction campaign in 2025, St Austell Brewery has seen encouraging progress across its managed pubs, with average reductions ranging from 5% to 15%. Leading the way is Haveners in Fowey, which has shown exceptional improvement. At the start of the year, general waste made up 46% of their total waste, but they've impressively reduced that figure to just 10.82%. This marks a remarkable 36% reduction at a single site - an achievement that sets a strong example.


Biffa, which has waste deposits across the South West, will undertake regular audits to track the success of St Austell Brewery’s initiative; this data will provide valuable insights into where improvements can continue to be made.


Paul Tregunna, Account Director for Biffa’s Cornwall head office, said:

“This is a substantial undertaking, particularly in the hospitality sector, and we are proud to be supporting St Austell Brewery with this important initiative. We look forward to fully supporting the company’s ambitious efforts to improve sustainability and waste management across all of its managed pub estate.”

Last year, St Austell Brewery released its first impact report, demonstrating the family-owned business’ commitment to sustainability and its efforts to have a positive impact on people and the planet.


With more than 160 pubs across the South West, two breweries, a drinks wholesale business and six distribution centres, St Austell Brewery is one of the region's largest private businesses.


Sustainability has long been at the heart of St Austell Brewery’s mission. Since 2002, the company has partnered with Cornish farmers to source local barley, minimising food miles by building a strong South West supply chain and supporting local businesses.


Over the last three years, the business has undertaken initiatives aimed at tackling its carbon footprint, including reducing emissions from the drays which transport beer across the country by updating the lorries to Euro 6 engines, and its partnership with a food waste platform to redistribute leftover food from managed pubs to local communities.


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