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Family Care Steams Ahead With Lancashire Railway And Interpreter



Lancashire based foster care and special needs provider Family Care has teamed up with The East Lancashire Railway to provide a British Sign Language Interpreter for children on its Santa Special trains later this year for the very first time.


The innovative new facility will be available for families to book from November on select dates, promising to make Christmas even more accessible.


The new festive interpreter will travel on specific Santa specials run by the East Lancashire Railway (ELR) between Rawtenstall and Bury from 29 November, helping to ensure that the magical ride is as inclusive as possible for every young traveller on board.


The new interpreter service has been made possible by a special new partnership between Family Care and ELR, with Family Care sponsoring the new facility.


This latest innovation reflects the ELR’s continuing commitment to making its famous Santa Special events a welcoming and magical experience for as many people as possible.


In 2023 the railway ran its first-ever Special Educational Needs and Disabilities (SEND) Santa Special train. This Christmas experience was adapted to make it an accessible adventure for those with special educational needs. This involved several careful refinements, all made with expert advice.


The lights on the station footbridge (the Winter Wonderland Walkthrough) were toned down, with fewer flashing bulbs. The Characters were more spaced out and low-key, and the arrival window was extended to avoid the usual hustle and bustle of boarding.


Once on board, visitors could avail themselves of special quiet carriages and were given signage to indicate if they wanted the characters to keep their interactions to a minimum or be more enthusiastic.


The SEND Train proved to be hugely popular with local families, and it has since been expanded to multiple trains on multiple dates.This year, in order to expand the offering further, the ELR, working with Family Care, will introduce a British Sign Language interpreter to give families even more opportunities to get the most out of this event.


Marie Marshall has been working as a BSL Interpreter for 26 years, having previously worked in education and covering Community BSL Bookings. She has been involved with Football interpreting in both mainstream and Deaf Football and even took part in the 2025 Tokyo Olympics with Great Britain’s Deaf Women’s Football Team. For four years, she spent her summer months providing Performance Interpreting for music events.


She had this to say:

“I am really looking forward to being part of the Santa Express team so deaf children can have the same experience as other children.”

Phil Williamson, Director at Family Care Group, which will provide the funding for ELR to offer the interpreter service, said:

“We’re proud to be supporting the ELR with their dedicated SEND Santa Specials which provide a safe, welcoming and inclusive environment for families to enjoy this amazing trip."

“As a family-owned and community focused organisation, we have a real passion for providing opportunities for all children in the Lancashire and North West, particularly those with special educational needs and disabilities. Our new partnership with East Lancashire Railway reflects our own strong commitment to supporting SEND children in the work we do.”


Chairman of the ELR Mike Kelly said:

“We are incredibly proud to have been the first heritage railway to introduce dedicated SEND Santa Specials in 2023, creating a safe, welcoming and inclusive environment where families could experience the magic of Christmas together."

Since then, we have expanded the programme each year, ensuring even more children and families can enjoy this special experience. In 2026, we are delighted to extend our reach further by providing the support of a professional British Sign Language (BSL) signer, making our events even more accessible."


"As we look ahead to the 40th anniversary of our Santa Specials in 2027, our vision is simple: that every visitor, whatever their additional needs or challenges, can experience the wonder and excitement of Christmas and create treasured memories that will last a lifetime."


The East Lancashire Railway will continue its efforts to make sure that everyone can have the most magical experience possible on the Santa Special train.


The Santa Specials run from late November through to Christmas Eve. Visitors can look forward to a magical Winter Wonderland walkthrough before boarding their steam train and setting off on their adventure. During the journey, they will meet colourful Christmas characters, enjoy performances from traditional brass bands, and of course be visited by Father Christmas himself, who will be handing gifts out to the little ones.


Find out more about the Santa Specials by visiting here. To learn more about Family Care Group and its fostering and SEND services, visit here.


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Workplaces should prepare now for planned changes to unfair dismissal rights, say experts at a regional law firm.


Under reforms due to take effect from 1 January 2027, employees will be able to bring an unfair dismissal claim after six months' service rather than the current longer qualifying period. Working back from that date, it means the first employees to reach the new qualifying threshold will be those who begin a new role from 1 July this year.


Solicitor Kate Brooks, Partner and Head of Employment and HR Services at Ellis Jones Solicitors, says employers should therefore review their processes now and not wait until the January change comes into force.

“For many organisations, probationary periods have traditionally been the main window for assessing whether a new recruit is the right fit,” said Bournemouth-based Kate. “A shorter qualifying period for unfair dismissal means employers need to be much more disciplined in how they manage performance, document concerns and make decisions from day one."

“The biggest risk is assuming there is plenty of time to deal with underperformance later. Managers should be having regular review meetings, keeping clear records and addressing issues promptly rather than allowing problems to drift."

“Businesses should also ensure contracts, probation policies and internal procedures are up to date and that line managers understand the importance of consistent and well-evidenced decision-making. Good documentation has always been important, but it is likely to become even more so now.”


The forthcoming changes come amid a broader package of employment reforms that are increasing employers’ compliance obligations.


Recent increases to the National Minimum Wage (NMW) and National Living Wage (NLW) have raised payroll costs particularly in sectors such as retail, hospitality and social care. Other changes announced by the government include immediate eligibility for paternity leave and unpaid parental leave. And statutory sick pay from the first day of absence will remove waiting periods that have previously applied for many employees.


The launch of the Fair Work Agency (FWA) is expected to strengthen the application of the new workplace rights by bringing together employment-related enforcement functions under a more coordinated framework.


Kate said:

“On the NMW and NLW rises, it's not just about updating the hourly rate. Employers should be reviewing payroll systems, salary bands and budgeting to ensure they remain compliant while maintaining fair pay structures across the workforce."

“On sickness absence, businesses should revisit their policies now and model the potential financial impact of the changes. Good absence management procedures and early intervention will become even more important."


“Across the raft of changes and taking into account the launch of the FWA, employers should expect greater scrutiny of compliance with employment law. Those companies and organisations with robust HR processes and accurate record-keeping will be in a much stronger position.”


In another recent move affecting workplaces, the government has signalled the end of working-from-home tax relief which has been available to cover additional home working costs.

Kate said:

“While this is primarily a tax issue for employees, employers should communicate clearly about hybrid working arrangements and avoid assumptions that home-working expenses will automatically attract tax relief.”

Kate and her employment law colleagues at Ellis Jones list five priorities employers should focus on now:

Review recruitment and probationary procedures before new hires join.


Train managers to identify and address performance issues early, with clear written records.


Audit employment contracts, staff handbooks and workplace policies to ensure they reflect changing legal requirements.


Check payroll systems and budgets to accommodate wage increases and other statutory cost changes.


Adopt a proactive compliance culture, recognising that enforcement activity is expected to become more coordinated and visible.


“The direction of travel is clear: employers need to be more proactive rather than reactive,” said Kate.

“Taken together, the changes signal a continued shift towards stronger worker protections and greater regulatory oversight. Organisations that invest now in sound HR practices, manager training and policy reviews are likely to be far better placed to manage legal risk and maintain positive employee relations as the various reforms take effect.”

Law firm Ellis Jones has 182 employees including 23 partners operating from offices in Bournemouth, Dorchester, Poole, Ringwood, Swanage, Wimborne and London.


For more information, visit here.

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