Funeral directors have hailed the refurbishment of the Poole Crematorium chapel as a success, with families full of praise for it.

The large facility on Gravel Hill has been given a make-over to bring it into the 21st century. It now has comfy seating for more than 100 mourners, new décor within, a covered area outside for those waiting for services, and modern audio-visual capability with casting ability. The addition of replacement cremators would make it the ‘perfect’ crematorium, according to those who use it.

Malcolm Green from James Smith Funeral Directors in Swanage – part of the Douch Family Funeral Directors group – said feedback had been excellent. He said: “The refurbishment has made a huge difference. The interior has been beautifully and sensitively decorated and the new seats are very comfy.

It is a large service room and everything has been designed to ensure all areas are wheelchair accessible."

“At the front there is a covered area and at the rear is a flower court under cover where families can mingle after a service. The tech is now up there with any similar facility and families can livestream a service on the internet and create their own visual tributes."

“It is a large site with good vehicle access from the main road system and a huge car park which is something that is very much appreciated, especially when there are lots of mourners. The facility even has its own bus stop. Staff are incredibly helpful and feedback from families has been excellent. One lady recently said to me that it was the best facility she had ever been to."

“We are hoping that cremators will be installed soon and that would make it perfect. At present the deceased are transferred after the service, with dignity and in a suitable vehicle, to Bournemouth Crematorium for the cremation. So far the investment has been well spent on bringing what was quite a tired place up to a high standard.”