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One In 10 Small Business Owners Spend Up To A Full Working Day On Social Media



A new study by Markel Direct, the small business insurance specialists, has revealed the growing expectations many UK tradespeople and small business owners feel to maintain an active social media presence alongside running their business.


The study, which asked 501 UK small business owners and tradespeople how they use social media to market their business, revealed the hidden workload that comes with trying to stay visible online. More than three quarters (76%) spend time every week creating or editing social media content. For most, that means an additional one to three hours of work every week (54%), while more than one in ten (11%) spend up to a full working day each week managing their online presence.


The findings build on a previous study by Markel Direct, which looked into overworking among the self-employed. It discovered that more than half (57%) regularly work beyond their normal hours, while 40% said they feel pressure to remain reachable outside working hours, and 57% admitted to working through illness.


Running a business now means running social media too: half feel stressed to stay visible online

The findings suggest many small business owners are effectively becoming self-taught social media marketers alongside running their actual business. More than two-thirds (69%) have never hired anyone to create content on their behalf, while 65% say they have never received any social media training.

Despite this, many still feel an increasing responsibility to stay active online. More than half (55%) say they feel pressure to create content regularly, while nearly three-quarters (73%) believe customers now expect businesses to be active on social media. At the same time, nearly two-thirds (63%) say they struggle to stand out from competitors online.


The study also highlighted that for some small business owners, maintaining an online presence is also causing a negative impact. Nearly a quarter (24%) say they have experienced negative comments online, while one in four (25%) have deleted or edited posts following criticism.


The fear of negative reactions is also affecting confidence online, with nearly four in ten (38%) saying they have held back from posting due to fear of backlash. Among younger entrepreneurs aged 18–24, more than half say fear of negative reactions has stopped posting online.

Social media drives growth, but raises legal concerns

Social media is a clear growth driver for small businesses, and many owners are aware of the responsibilities that come with posting content online – however, the study revealed significant gaps remain when it comes to protection and preparedness.


The research found that only 39% have insurance in place to cover legal action relating to issues such as copyright infringement or breaches of confidentiality linked to their social media activity. In contrast, nearly half (47%) say they do not have this type of protection, while a further 8% are unsure whether they are covered.


Despite the potential consequences, some businesses continue to share client work online without following clear processes. Nearly one in five (19%) admit they do not always obtain client permission before posting images or videos of completed work on social media.


Worryingly, more than a quarter (28%) say they would not know what steps to take if a client raised a legal concern about content they had shared online.


Rob Rees, Divisional Director at Markel Direct, said:

"Social media has become one of the most powerful ways for small businesses to showcase their expertise and attract new customers, but many business owners don't realise that the same rules around consent, copyright and confidentiality apply online as they do offline."

"Many entrepreneurs have effectively become marketers overnight, often without formal training or dedicated support. Taking a few simple steps, such as obtaining written permission before sharing client projects and understanding what insurance protections are available, can help reduce the risk of disputes further down the line."


To read the full study, visit the Markel Direct website.


Please note: This article provides guidance for information purposes only. It should not be relied upon wholly when making or taking important business decisions – always seek the services of an appropriately qualified professional.

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  • Jul 29, 2025
  • 3 min read

In every region except North America, geopolitical instability is seen as the biggest short-term threat to business for the fourth year running, according to the 2025 Oxford-GlobeScan Global Corporate Affairs Survey published today. Three-quarters of senior executives interviewed cite geopolitical risks as their greatest concern, driven by ongoing conflicts in the Middle East and Europe and rising East-West tensions.


The research found, 76% of corporate affairs practitioners ranked geopolitical risk as their top concern, up from 47% five years ago. All regions of the world report this as their top risk, except the US where macroeconomic risks attached to Donald Trump’s return to the presidency and new tariffs are cited as today’s primary risk to businesses


Rupert Younger, Director of the Oxford University Centre for Corporate Reputation and one of the authors of the report commented: ‘It is, perhaps, unsurprising that geopolitics has continued to dominate the corporate affairs agenda in this year’s survey. Corporate affairs professionals operate on the front line on these issues within corporations, being asked to identify emerging risks and develop corporate positioning and engagement approaches that meet the requirement for clarity in often very uncertain environments.’


Chris Coulter, Chief Executive of GlobeScan and one of the authors of the report, added: "What this has meant is that corporate affairs executives have had to address strategic governance questions spanning withdrawal from certain parts of the world to corporate diplomacy. In addition to the focus on geopolitics and macro-economic factors, the other standout finding is that corporate affairs professionals recognise the power inherent in using AI much more strategically across their functions."


Based on the views and insights of 245 senior corporate affairs professionals, the research finds geopolitical risk and uncertainty stand out as the dominant issues in most regions outside of the US. However, the report suggests political populism and social division are now recognised by respondents as ‘established realities’ rather than cited as causes of concern.


"Since 2020, the perception that political populism poses a risk to business had been steadily rising. Interestingly, this concern has grown for business in general but fewer respondents this year view it as a high-level threat to their own organisations," stated the report authors.


In North America, respondents maintain macroeconomics is the greatest risk to business, driven largely by the turmoil from tariffs, with geopolitical concerns close behind. Across all countries surveyed, the research finds macroeconomic disruption is the second most-cited business risk.


According to the report: ‘Political divisions over the role of business and the increased use of tariffs have contributed to macroeconomic volatility becoming the second most-cited risk. Regulatory pressures have also surged, especially in Europe, where standardisation and compliance expectations are tightening. These changes are reshaping the risk landscape across industries and geographies.’


Climate change is cited as the third most-pressing concern in every region, except Asia-Pacific, where respondents express comparatively higher concern about the impact of AI and emerging technologies.


Conversely, AI is seen as one of the ‘greatest opportunities’ for business elsewhere in the world. Respondents reported that, over the next two years, opportunities in AI are seen as emerging in three key areas: leveraging innovation and AI, advancing sustainable growth strategies, and driving economic growth and upliftment.


According to the authors: ‘Corporate affairs practitioners view emerging technologies, particularly AI, as essential for maintaining competitiveness, improving efficiency, and future-proofing operations, although functional usage is still basic and tactical. Sustainable growth strategies have also gained traction, rising in priority across all regions.’


Despite the continuing concerns over climate risk, the research finds changing political agendas have had an impact on attitudes toward the Environment, Social, and Governance agenda.


‘ESG priorities are shifting under political pressure, especially in Western markets. Climate change, diversity and inclusion, and governance still top the ESG agenda, but a split is emerging. Some companies are stepping back from public DEI commitments due to populist backlash, while others are doubling down,’ said the authors.


There appears to be a refocusing of the business agenda. Corporate affairs seems to be refocusing on trust, stakeholder engagement, and reputation strategies. In response to growing uncertainty and political polarisation, the function is reportedly returning to human-centred fundamentals such as direct stakeholder engagement and proactive communication. Corporate affairs teams are increasingly collaborating with senior leaders, especially the CEO and Board, but continue to face challenges in clearly articulating their value to the broader business.


According to Anneke Greyling, Director at GlobeScan, there is a noticeable difference in the ESG landscape if one compares the Global North and Global South: "In regions such as Europe and North America, corporate affairs professionals feel the backlash against ESG far more than in the Global South. In the Global North, corporate affairs professionals are also reporting higher political resistance to ESG. In the Global South, it seems as if the momentum remains positive, and hence commitment levels remain high. ESG is becoming more contested, [but] growing resistance to it is far from universal."

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