Petpals Romsey & Chandler’s Ford is marking a tail-wagging milestone as husband-and-wife team Matt and Louise Wilder celebrate 10 years of caring for the area’s beloved pets. What began as a dream – combining Matt’s expertise in finance management with their shared passion for animals and the great outdoors – has blossomed into a thriving pet sitting and dog walking business (amongst other services!) that has become a cherished part of the local community. Now, with a decade of paws-itively excellent service behind them, Matt and Louise are reflecting on their journey.

“We can’t quite believe it’s been 10 years already,” said Matt. “Over the past decade, we’ve steered a fledgling business through some truly unexpected times – from the Beast from the East to the pandemic and the cost-of-living crisis. Through it all, our commitment to caring for people’s beloved pets has never wavered. It’s been a privilege to support our clients and their animals – from excitable puppies and mischievous kittens to loyal companions in their twilight years."

"Watching them grow and become part of our extended family has been a real joy. We know our clients trust us because they can see just how much we genuinely care.”

Petpals is the UK’s longest-established multi-service pet care specialist, providing a variety of bespoke and award-winning services – from dog walking and cat visits to pet sitting and pet taxis. While they have cared for all kinds of animals over the years, from rabbits and chinchillas to even a Harris’s hawk, the heart of their business has always been dogs and cats. Matt and Louise’s dedication to providing top-quality care for the nation’s favourite pets has made them a trusted choice for local pet owners.

With an average 4.9-star rating on Google and a reputation for going the extra mile, Matt and Louise offer true peace of mind to clients who rely on them for everything from daily dog walks to ensuring feline friends feel safe and comfortable at home while their owners are away. Their blend of reliability and compassionate care has helped them build lasting relationships with pets and their families alike.

“We think a big part of our success is that we’re a husband-and-wife team,” added Louise. “Our clients know exactly who’s looking after their pets and who’s holding their keys. Being fully committed and invested in the business means we’re always focused on delivering the best possible service. It’s not just about meeting expectations – it’s about going above and beyond, finding solutions to challenges and putting the welfare of the pets first.

“Whether it’s helping with pet behaviour or health issues or simply providing comfort and companionship, we treat every pet as if they were our own.”

To celebrate this incredible milestone, Matt and Louise are giving back to the community that has supported them over the years, donating 10% of their weekend income to a local animal charity.

“We’re so proud of everything we’ve achieved over the last 10 years,” said Matt. “The fact that we’ve built this business from scratch and maintained that same level of care and commitment for a decade shows how much we love what we do."

"As we look to the future, we’re excited to expand our reach and continue making a positive impact on even more pets and their owners.”