Scottish Workers Adopting GenAI, But Want Training And Guidance

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A major new report from professional services firm Deloitte has found that most Scottish workers are now using GenAI at work, with those who have adopted it making clear productivity gains. However, while Scottish adoption and usage is broadly in line with the rest of the UK, a clear gap with London remains.

The findings come from Deloitte UK’s inaugural GenAI Workforce Survey, the largest study of workplace GenAI use conducted in a single country. Based on responses from 25,000 workers across the UK, collated between 7th May and 10th June 2026, the research reveals how employees are really using GenAI* in their jobs and how organisations are responding. The survey will be repeated every six months to monitor how usage evolves as the technology becomes more widely adopted.

Adoption trails London, but Scotland is no outlier

Almost six in 10 Scottish workers (58%) have used a GenAI tool for work, compared with 76% in Greater London. Scotland sits slightly below the 61% average across the UK outside the capital, however. In Scotland, 36% of respondents said they use GenAI at least weekly (compared to 55% of those in London), while 21% said they used it at least daily (with London sitting at 37%).

Over seven in ten (71%) of Scottish GenAI users say that they use AI tools that they have permission to use. However. one in five Scottish (21%) said that they use tools at work without their employer’s knowledge, believing they would approve, while a further 9% do so believing they would not, indicating around three in ten don’t have explicit employer permission.

Sentiment is broadly positive across the country. Over a third (37%) said that they see their use of GenAI for work as a positive, against 23% that see it negatively. A quarter (26%) remain neutral.

A fifth (22%) of Scottish GenAI users said that their work is more enjoyable because they’re using it, against 8% that said it is less enjoyable. The majority, 63%, said that enjoyment levels remain the same.

Time saved, but not yet transformation

Just under half of Scottish GenAI users (49%) say the tools save them time. Of those, almost six in 10 (59%) save up to three hours a week and almost one in ten (9%) save more than 10 hours.

That time is coming from routine tasks rather than complex work. Scottish users most commonly turn to GenAI for looking up information (42%), writing or editing emails (41%), summarising documents (32%) and fact-checking (31%).

Almost three in ten (28%) of Scottish GenAI users said they complete ‘some’ of their work by using GenAI. A tenth (12%) said they complete ‘most of it’ by using the technology. However, 22% said that they complete ‘hardly any / none of it’ with GenAI.

Training: an opportunity to boost usage and impact

Fewer than three in ten Scottish employees (29%) have received formal GenAI training, against 47% in London and 33% across the UK. Where it has been given, it is valued, with eight in ten (81%) Scottish recipients rating it as helpful.

A quarter (25%) of Scottish respondents said that training on how to evaluate/fact-check GenAI would be helpful. A fifth (20%) want more GenAI skills training at an advanced level, 21% would like more cybersecurity training specific to AI.

A third of Scottish employees (32%) said their employer has a GenAI policy, the same amount (32%) that said their employer does not, 36% do not know, or aren’t sure whether one exists.

A lack of trust remains in Scotland

More than half of Scottish workers (51%) are concerned about the misuse of personal data, a third (34%) cite bias or discrimination in AI outputs, and 26% worry that managers will overestimate what AI can achieve.

Additionally, nearly six in ten Scottish workers (56%) worry that essential workplace skills will suffer because of generative AI, slightly ahead of the UK figure of 55%.

Turning to leadership, 22% of workers say leaders at their organisation talk about GenAI and have a good understanding of it, while 29% say leaders do not talk about it at all.

Angela Mitchell, practice senior partner at Deloitte Scotland, said:

“Scotland is embracing technological change, supported by a skilled workforce and world-class universities. Our survey points to where businesses can go further to better support their people in harnessing GenAI to deliver lasting productivity gains and economic growth."

“Adoption rates across Scotland are strong, and workers want to learn about the technology, and understand how to use it in a responsible and impactful way. Firms across the country have an opportunity to build genuine workforce capability that moves beyond providing access to tools and focuses instead on capability, confidence and trust. Doing so will enable employees to spend more of their time on the activities that create value for firms, customers and the wider economy."

Nationally, the survey found that British workers are spending close to £1 billion a year from their own pockets on GenAI tools they use for work, with Deloitte estimating annual personal spend at £958 million.

One in six (17%) UK GenAI users pay for at least one tool themselves. In Scotland that figure is 14%, against 24% in London, while 46% of Scottish users rely on free tools.

*In this press release, GenAI refers to generative artificial intelligence: AI tools, including chatbots, that can generate content such as text, images, video and audio in response to user prompts.

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Mar 2

2 min read

Little’s Chauffeur Drive proudly marks its 60th year of service excellence with a major investment in its luxury fleet: the addition of two Mercedes-Benz Grand Tourer Sprinter coaches.

Built by specialist company EVM UK, each vehicle is meticulously crafted with 16 luxury seats in bespoke leather, seven of them around two tables.

Finished in our traditional burgundy livery, this significant upgrade reflects our long-standing commitment to innovation, exceptional client care, and an unwavering commitment to delivering refined, sustainable, seamless ground transport.

Since 1966, Little’s has set the benchmark for reliability, discretion, and bespoke service - ensuring clients feel supported from the moment they depart until their return. This fleet expansion is a testament to the company’s forward-looking vision: combining advanced, eco-efficient technology with the same attention to detail, professionalism and client experience that have defined the business since day one.

A Premium Grand Tourer Experience

Built on the Mercedes-Benz Sprinter chassis, the Grand Tourer offers an elevated standard of travel, blending practicality with luxury for corporate groups, touring parties and VIP transfers.

The model includes:

Executive-class seating for 16 passengers + chauffeur
Premium leather seating, delivering a refined, comfortable cabin environment, with side-slides on double seats to provide additional seat width and extremely generous leg room
Saloon tables ideal for meetings, work on the move, or premium touring experiences
Panoramic windows, creating a bright, open interior perfect for sightseeing or executive travel
Full-length luggage racks and almost 3.0m³ luggage capacity, ensuring generous space for passenger belongings
USB ports at every seat for convenient device charging
Fold-down tables providing flexible workspace and improved passenger functionality
Magazine pockets for storage of reading materials
Small vanity fridge stocked with CanO Water
Fully functioning PA system for clear onboard communication

A professional chauffeur is provided, and specialist driver-guides or additional tour guides can be arranged for itineraries requiring hosted commentary.

Whether clients are travelling for corporate events, golf tours, luxury sightseeing, conference transport, or VIP transfers, Little’s ensures a smooth start and end to every journey with warm, personal, and highly coordinated client care.

The Sprinters combine advanced fuel-saving technology with reduced emissions, offering a cleaner and more sustainable option for group travel. The vehicles are available for full-day and half-day reservations, with a professional meet-and-greet service provided as standard when you arrive at an airport or train station.

“Celebrating 60 years is a proud moment for our team,” said Heather Matthews, Managing Director of Little’s Chauffeur Drive.

“The new Grand Tourer Sprinters represent both our heritage and our future - expanding our fleet capacity while helping us operate more sustainably. As we step into our next decade of service, our commitment to quality, safety, and client experience has never been stronger.”

Kenneth Good, Head of Special Operations and Director, added:

“Introducing these new vehicles gives us greater flexibility to support our clients’ diverse travel needs. With the option of full-day or half-day hire and our personalised meet-and-greet service, we can ensure every group enjoys a smooth, comfortable and expertly coordinated experience from beginning to end.”

High Demand Expected - Limited Availability

With only two vehicles added, Little’s expects exceptionally high demand, clients are encouraged to enquire early to secure availability.

Enquire Now

To book one of the new Mercedes-Benz Grand Tourer Sprinters or to request a tailored travel quotation: Email: enquiries@littles.co.uk